Privacy Policy

This Privacy Policy explains how Lavish Luxury (“we”, “us”, “our”) collects, uses and protects your personal data when you use lavishluxury.in or buy from us. We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. Data we collect

• Details you give us: your name, email address, phone number and delivery and billing address when you place an order, create an account, contact us or sign up for our emails.
• Order details: the products you buy, order value and order history. Payments are processed by Razorpay; we do not receive or store your full card, UPI or bank details.
• Usage data: collected automatically, such as your IP address, browser and device type, pages visited and time spent on them.

2. How we use your data

• To process, ship and deliver your orders, and to handle returns and refunds.
• To create and manage your account.
• To reply to your questions and support requests.
• To send order updates by email, SMS or WhatsApp.
• To send news and offers, only if you have agreed to receive them. You can unsubscribe at any time.
• To keep the Website secure, prevent fraud and improve our service.
• To meet legal, tax and accounting obligations.

3. Consent

Where we rely on your consent, you can withdraw it at any time by emailing info@lavishluxury.in or using the unsubscribe link in our emails. Withdrawing consent does not affect processing that took place before you withdrew it.

4. Cookies

We use cookies and similar technologies to keep the Website working, remember your bag and preferences, and understand how the Website is used.

• Essential cookies make features like the shopping bag, checkout and login work. The Website cannot work properly without them.
• Preference cookies remember choices such as your login details.
• Analytics cookies help us understand which pages are visited, so we can improve the Website. Where required, we use these only with your consent.

You can block or delete cookies in your browser settings, but some parts of the Website may then not work.

5. Who we share data with

We do not sell your personal data. We share it only as needed with:

• Razorpay, to process payments.
• Courier and logistics partners, to deliver your orders.
• Service providers who run our website hosting, email and analytics, under contracts that protect your data.
• Government or law enforcement authorities, where the law requires it.
• A buyer or successor, if our business is sold or merged, with notice to you.

6. How long we keep data

• Account details: while your account is open, and up to 24 months after it is closed.
• Support messages: up to 24 months after the matter is closed.
• Usage data and server logs: up to 24 months.
• Order and invoice records: as long as tax and accounting laws require.

After that, we delete or anonymise the data.

7. Your rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Get a summary of the personal data we hold about you and how we use it.
• Correct, complete or update your personal data.
• Ask us to erase your personal data, unless we must keep it by law.
• Raise a grievance with us, and then with the Data Protection Board of India if it is not resolved.
• Nominate another person to exercise your rights in case of death or incapacity.

To use any of these rights, email info@lavishluxury.in.

8. Security

We use reasonable security measures, including encrypted (HTTPS) connections, to protect your data. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security. If a data breach affects you, we will inform you and the authorities as the law requires.

9. Children

The Website is not intended for anyone under 18, and we do not knowingly collect their personal data. If you believe a child has shared personal data with us, please contact us and we will delete it.

10. Links to other websites

The Website may link to other websites, including social media. We are not responsible for their privacy practices, so please read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version is always on this page with its date. If a change is significant, we will also notify you by email or on the Website.

Grievance Officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, you can raise any complaint with our Grievance Officer:

Name: [name of grievance officer]
Email: info@lavishluxury.in
Phone: [phone number]
Address: [your registered business address], India

We acknowledge complaints within 48 hours and aim to resolve them within one month of receiving them.

Contact us

Lavish Luxury
Email: info@lavishluxury.in
Phone: [your phone number]
Address: [your registered business address], India